The service for checking the correctness of parcel numbers will make sure that the track number provided to you is not fake, does not contain errors, and the progress of parcel delivery can be tracked in the future using a tracker. Online stores, where the process of ordering and sending goods is as automated as possible, usually do not make mistakes here. However, some sellers, especially on such popular sites as Aliexpress, eBay, owners small shops, especially from Asian countries, sometimes without wanting it, they may not give correct number. Deliberately providing an incorrect tracking number also happens, especially if there is a desire to delay delivery or simply deceive the buyer. Our verification tool will help you save time, nerves, and possibly money.

Please note that you can only check strictly standard 13-digit numbers (2 letters, 9 numbers, 2 letters) of government delivery services of countries that are members of the Universal Postal Union (UPU). For example LK066713510US, RE582253458SE, RF198345672SG, RC425037869CN, RA223589016RU etc. Numbers in a different format, which are usually provided by private delivery operators (UPS, Fedex, Boxberry, YANWEN), cannot be verified by this service.

Numbers assigned to postal items government services delivery to countries participating in the Universal Postal Union ( UPU, Universal Postal Union, UPU.int website) comply with the special S10 standard. Using the number, you can find out information about a specific postal service, the sender’s country and the actual unique parcel number.

The track number in the S10 standard contains exactly 13 characters :

• characters 1-2 (letter) provide information about the delivery method
• characters 3-10 (numeric) contain an 8-digit unique number of the postal item
• character 11 (numeric) is a checksum calculated from the item number
• characters 12-13 (letter) contain the identifier of the sending country

Frequently asked questions (FAQ)

Which delivery services does the tracking number verification tool support?

The question was not asked quite correctly. UPU, or the Universal Postal Union, unites almost two hundred countries, which includes, incl. And Russian Federation, Ukraine, Kazakhstan, Republic of Belarus. State postal services These countries assign numbers to international postal items in the universal 13-digit S10 format.

What should I do if the track number provided to me is determined to be incorrect?

If your number complies with the UPU standard and has 13 characters, then you need to check the correctness of the entered information again. If the result is the same, then you need to contact the seller (sender), inform them that the number provided does not exist and ask them to check everything again. Here is a sample letter. Hello, UPU S10 check digit validation tool is reported that tracking number (parcel number) is not valid. Could you check please? I'm waiting for an answer. If the seller does not respond or begins to drag out time, then it makes sense to turn to tools for resolving disputes, such as dispute, chargeback, etc.

Maybe the number is incorrect because too little time has passed and the parcel has not yet appeared in the tracking system?

Determining the validity of a track number is based on calculating its checksum and does not depend on whether the delivery service accepted the parcel or not. If the system reports that the number is incorrect, then it cannot appear in tracking.

The sender claims that the number they provided is correct.

He knowingly or unknowingly tells a lie. If the service determines a 13-digit standard number as incorrect, then there can be no other options.

To track Aliexpress parcels, track numbers are provided, which represent special code, registered in the system to clarify the current location of the parcel during its delivery. Track is a unique number that the seller indicates when sending the parcel. The track serves as the only number registered in the international postal system, so all parcels from Aliexpress have their own tracking number so that the buyer can track where his order is currently located. Parcels from Aliexpress are not sent without tracks. Each parcel must have its own track, which is registered at all points of acceptance/delivery of parcels during the delivery process. The lack of delivery information or incorrect display of the parcel's location may indicate that the seller indicated a false or invalid track number for your order. Such situations are rare, but without an active track it is impossible to track where the parcel is. We will tell you further what to do if the seller indicated.

Each package on Aliexpress has a track number, which is used to update information about the location of the order. This data is displayed in the "Check Tracking" section and can be viewed through your order history. There are several ways to view the track number on Aliexpress. The easiest one is to go to the “My Orders” section and click the “Check Tracking” button. Next, find the “Tracking number” column - this is the track. Some buyers confuse the order number and the tracking number. It is worth noting that this is not the same thing. An order number is a serial code that is registered in the Aliexpress order system and is used to record all purchases made on the site. Typically, this is a 15-digit number consisting of numbers that contains a link to the order and its history. The track number is a unique code that contains information about the sender and recipient. This code looks something like this RY659214020CN, where RY is the sender’s identifier, and CN is the recipient’s. The numbers are the code of the parcel itself, indicating the delivery method. A standard track consists of 13 characters. The Latin letters used in the track may differ, depending on the country of departure and receipt. As the parcel is delivered, the code is registered in intermediate points, sorting centers and other warehouses where it is noted. The track number on Aliexpress is indicated immediately after the tracking information, on the order tracking page before the name of the logistics company. The track code cannot match the order number, these are 2 different postal identifiers.

The second way to see the track number on Aliexpress is through the order history. In the “My Orders” section, find the shipment whose track you need. In the “Tracking of shipment” section, there is a column “Tracking number”, and below is the code. This code is the track for this order. To the left of the track is indicated transport company, which carries out delivery, and on the right are delivery details. To display information and check tracking, you must click the “Delivery Details” button, after which details of the shipment history will be displayed.

Can a seller send a parcel from Aliexpress without a tracking number?

When the question arises whether the seller can send a parcel from Aliexpress without a tracking number, there is only one answer - he cannot. According to Aliexpress rules, all shipments must have a unique parcel tracking number. If this number is not specified, the package cannot be delivered. The seller is required to indicate the track on the parcel and on the Aliexpress website. This track is assigned to the order, and as soon as the package is sent, it can be used to track its location on the website of the logistics operator or any other service providing similar services. Also, the international track is recorded in all logistics services international shipments, therefore, if it does not exist, not a single warehouse or sorting center will not be able to correctly identify it, and the carrier will not be able to deliver it to its destination. Not a single parcel from Aliexpress, even the smallest packages nominal value less than a dollar, cannot be shipped without a tracking number. They simply will not be accepted by the carrier. The tracking number is a required part of the delivery order, so the seller cannot send the order without it.

Why do sellers give incorrect track numbers?

There may be several reasons why sellers give incorrect track numbers. The most common of them is seller fraud. If it is indicated incorrectly or someone else's track number on the website, then most likely the parcel was never sent. The track is indicated for that. so that the carrier can pick up the order and deliver it to the recipient. If the track is incorrect, then the information will be invalid, which means the buyer simply will not be able to track the parcel. Seller fraud is very easy to detect. If he gave someone else’s number, then the order history will display information about the other shipment, including the place of receipt. And if he indicated the wrong number, then the tracking information will not be displayed at all.

Another reason why the seller could indicate the wrong track number is the seller’s desire to save money. If shipping is free for the buyer, it is most likely already included in the price of the product. Delivery methods such as China Post Registered Air Mail and AliExpress Standard Shipping are sent without tracking, and in order for the package to be tracked, you need to pay extra. The seller can cheat and indicate the wrong track in order to save on delivery and not pay extra for the track. Parcels delivered by China Post Registered Air Mail may not be tracked until they arrive at post office according to the dream of delivery, so the buyer may not even notice the substitution of the track.

wrong track number

Another reason why the seller gave the wrong track number was an accidental error. Due to the high workload and large number of orders, the seller could mistakenly give someone else's track. Information about the shipment does not begin to be tracked immediately, so the buyer may not even notice the substitution. If, nevertheless, you find that you have the wrong track, contact the seller to clarify the data. If the seller really gave the wrong track by mistake, then he will check the information and give a valid tracking number. In this case, there is no need to worry; using the track issued by the seller, you can track postal item through any tracking service international parcels simply by copying the number from the site and pasting it into the appropriate search bar.

When can I open a dispute on Aliexpress if the track number is incorrect?

Disputes can be opened 10 days after the order has been submitted. If during this time no information about the location of the parcel appears, the seller will offer to wait a little longer, since the data on the website is not updated immediately. When opening a dispute, it will still take at least 5 days to resolve the dispute, so just in case, you can wait a little before opening a dispute. If you are sure that the track number is incorrect, none of the resources for tracking international shipments can detect the location of the parcel, there is still a chance that the parcel will be delivered to the address, because some services do not provide tracking of parcels at all, but they arrive . We recommend waiting until the buyer's protection expires and, if the package has not arrived, open a dispute. The absence of a track does not guarantee that the parcel will not arrive at all, because buyers receive notification of the arrival of the order not by track, but by address. If there is no tracking information, the order did not arrive on time, and the seller did not issue a valid tracking number, then you have every reason to open a dispute and receive a refund, regardless of why the number was incorrect. Be aware of the situation, monitor the protection timers and 3 days before the expiration of this period, you can safely open a dispute.

How not to miss the time for opening a dispute on Aliexpress due to the wrong tracking number?

Buyers have a period called the "protection period" which allows them to open a dispute before the timer expires and is covered by the AliExpress warranty. Track information begins to be updated 5-10 days from the moment the order is sent. 10 days after sending the order, the “Open dispute” button appears, allowing you to appeal the shipment. Before opening a dispute, you need to check whether the track number is indicated incorrectly. If this is the case, then the buyer can immediately open a dispute without waiting for the protection period to expire. Once the dispute is opened, the seller will have to either appeal it and provide the correct number, or make a decision or offer to wait until the package arrives.

If the track number is not tracked, the buyer should monitor the timer in the order history, not to miss the time for opening a dispute on Aliexpress due to an incorrect track number. The history contains all the necessary information, including the deadline for delivery of the goods. At its discretion, the buyer can either open a dispute as soon as this option becomes available, or wait until the protection period expires to allow the parcel to arrive. In any case, if the protection period is coming to an end, the buyer can open a dispute due to an incorrectly specified track number, and the seller will return the money.

What is better - open a dispute or negotiate with the seller?

What is better - opening a dispute or reaching an agreement with the seller depends on what you need more: the package or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer protection time has expired, then you can open a dispute and demand a refund. If the seller responded to the error and sent the correct track, then it is inappropriate to open a dispute until the protection period expires. If the seller ignores the request, insists that the track is correct, asks to wait until the delivery period expires and offers other options, then it would be safer to open a dispute so as not to waste your time and return the money immediately. The decision of what is better - to open a dispute or negotiate with the seller depends only on you and on the current situation, but if the seller denies his guilt, perhaps you are dealing with a scammer, and then, of course, it is better to open a dispute and forget about such an experience .

How to prove that the seller gave the wrong tracking number to Aliexpress?

To prove that the seller gave the wrong track number to Aliexpress, you must provide information confirming your words. Firstly, 5-10, maximum 15 days after the order has been sent, information about the status of the shipment should appear in the tracking history. If there is no information that the parcel was sent or arrived at the sorting center, although enough time has passed for the information to be displayed, take a screenshot of the history to provide it as evidence in the dispute. Also, look at what is indicated in the “Destination Country” column. If the seller gave the wrong or old number, this column may display anything but not what is needed. Copy the track number and check its tracking on various tracking sites, including CAINAO and 17track, which provide information about Aliexpress shipments. If the code is specified incorrectly, then no data about it will be registered, and if someone else's code is specified, then the information will be out of date. Record all the data in screenshots and, when you open a dispute, add them to the evidence. This will give you the advantage of winning the dispute and helping you get a refund.

Video: What to do if the seller gave the wrong track? AliExpress, dispute, dispute and victory

In a situation such as an incorrect track number, you can act in different ways, depending on whether the seller gave it by mistake, wanted to save money in this way, or deceive you. In any case, there is only one way out of such a situation - to open a dispute and return the money for the goods if it never arrives. Some parcels even arrive to the recipient without a track, so there is no need to immediately panic and worry about this. If you still have questions about what to do if the seller gave the wrong AliExpress track, we recommend watching a video on the topic of dispute, dispute and victory:

When shopping through the World Wide Web, we really want to get a quality item, and most importantly, not to be scammed out of money. In order for you to sleep peacefully, the sellers send you a track number by which you can track your precious parcel. But, there are cases when the seller knowingly gives the wrong track number, or could simply make a simple mistake (we are all human and this can happen). In this article we will try to help you find answers to some questions.

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How to find out the tracking number of an Aliexpress parcel

Many of us are accustomed to the fact that when ordering, we need to wait for a notification from the mail. Sometimes time passes and there is still no notification, we start to get nervous, run to the post office and find out if the package has arrived. You don't have to do this at all. Sellers, after sending the parcel, give us a tracking number, which you can use to find out, without getting up from your couch, where your parcel is located. Please note that the tracking number is not given to you immediately after payment, it is given only after the seller sends your order, and it may take up to 7 days to process the order.

Where can I look for the tracking number? To do this you need to go to personal account on . Once you have logged in, you need to go to the My Orders tab.

After you have entered your orders, you will see everything that you have already ordered, and you will be able to view the details of each. If you carefully view the proposed screenshot, and in your order click on the button: Check tracking, you will be given the location of your parcel.

After you click on the More details icon, on the new page, you will be provided with information with the track (on the left) and the location of your parcel, which is automatically displayed on In addition, under the automatic status of your parcel, you will be shown the site where you You can do the tracking yourself.

Some Chinese, but this is rather an exception to the rule, can send a track to your email, but you shouldn’t really hope for it.

Can they send a parcel from Aliexpress without a tracking number?

Several days have already passed since the moment of sending, and you do not have a tracking number, and no one has provided you with information about the tracking number, you should not sound the alarm and think that you were simply “dumped.” If the product is too cheap (up to 2 dollars), then the seller could send your order without a track. And why all? The answer is very simple, the track number costs money. Here you see a product at different prices, but the product is the same. There may be a catch here; one product simply includes the cost of a tracking number. Don’t worry, you still have trump cards in your hands on how to get your money back.

If the tracking number was given incorrectly, why, possible scenarios

Now time has passed after sending and you were given a tracking number, you, like everyone else, decided to quickly check where yours is, but an unpleasant situation happens here, the sites tell you that the tracking number is not correct, or you see that the package goes to another city. This can happen for several reasons.

1. The track number costs money and when the package is cheap, the seller can give someone else’s track.
2. The seller is a scammer.

If you see that the parcel is not going to your city, then write to the seller, find out why this happened and ask for your tracking number. Conscientious sellers respond quickly to messages and immediately explain the situation. It happens that during the holidays, sellers are busy and simply make mistakes. If the seller does not give you a track, ask them to send you new parcel, with a new track. If this does not help, and the seller begins to prevaricate, open a dispute, specifying the wrong tracking number as the reason.

How long after receiving the tracking number, if it is incorrect, make a fuss

You will be able to open a dispute within 6 days after sending your parcel. But, as practice shows, in 6 days the picture of your movement is not entirely clear. Wait a few more days, write to the seller, don’t hesitate to find out the situation, because every dispute affects the seller’s rating, and they really value it. It is better to open earlier so that if your order is sent again, it will have time to arrive.

How not to miss the time to open a dispute

In each advertisement, sellers indicate in what time the package will be delivered to your country.

If you are interested in the delivery time of this or that product from your list, you need to go to your personal account, go to the My Orders tab, and there you will immediately see in what time the package will be delivered to you.

Delivery deadlines are already running out, but still no? You have two options:

• write to the seller and ask for an extension of protection
• open a dispute

The second option is usually used when the seller does not want to make contact at all. You need to open a dispute 5-7 days before the end of consumer protection. Therefore, you should from time to time monitor how many days are left until the end.

What is better, a dispute with the seller or immediately open a dispute

No one wants to ruin their mood by sorting things out with sellers, but it’s still worth putting yourself in their position, especially when the seller has good ratings, it’s not a fact that he decided to deceive you. It’s still worth clarifying all the questions in a personal conversation, and if the seller does not want to meet you halfway, or even ignores your messages, apply for a full refund.

How to prove that the wrong tracking number was issued

In order for the site administration to make a decision in your favor, you naturally need to prove that you are being deceived. To do this, you need to provide screenshots of all available evidence in the dispute itself.

This situation is described in more detail in the video clip.

How to get your money back

Sooner or later, each of us will want to give up and get our money back. There can be a lot of reasons for this. Everyone has their own: someone found a product cheaper, someone accidentally paid for the order, and someone didn’t want to buy this particular product at all.

So, after you've paid for yours, but still decide that you don't need it, you don't have much time to cancel the purchase. You can cancel your purchase while the order is being processed. That is, after you have paid, 24 hours pass to verify your payment, then the seller is given a certain time to pack and send your goods. It is within this time frame that you need to cancel. You need to go to the main menu, then go to My Orders and opposite the product that you can cancel, you will see certain icons, including Cancel Order.

The next step is that you need to indicate why you canceled. You must select the option that suits you from the list.

After this, the seller approves your cancellation of the order, and your money will be returned to your account shortly. But, there are a few snags. Such refusals are very unprofitable for sellers, especially since the goods have already been paid for; they can simply write to you that yours is on the way and not approve the cancellation. Don’t be upset, ask the seller for a scanned copy of the declaration, or any documents that can confirm the shipment. And here it’s worth looking at the seller’s behavior; if he wants to deceive you, then there will be no evidence.

There is one more nuance, you need to know that if your seller does not send the parcel within the time specified by him, then penalties are imposed on him, so every seller does not strive to send the parcel as quickly as possible.

If the seller is a scammer, where to go?

The first thing you should do if you suspect something is wrong is to open a dispute; after opening it, sellers very often begin to write you private messages, asking you to close the dispute, thereby offering a bunch of carrots in the form of coupons, discounts, money transfers, or sending a new product. Don't be fooled! After you close the dispute, you will no longer be able to open it again, and your blood cried.

Trackchecker program to help the customer

The TrackChecker program is very popular among customers. This program makes life easier for buyers of the Chinese giant and allows you to find out how goods are moving. You need to download the program from the World Wide Web and install it on your computer. During installation, agree to all points, and click on the button: Next. The program is in Russian, so it will be very easy for you to understand it.

Searching for information takes only a few seconds. After entering your track number, you will be given complete information about the movement of your long-awaited

In any unclear situation, you should contact the seller, but before following the lead of the sellers, it is better to double-check all the information.

There are several resources on the network that allow sellers to generate false tracking numbers and, most importantly, the buyer can track them on the website of such a false service. That is, the illusion is created that your package is on the way. These tracks, like real ones, begin to be read after a few days, then you see the status of the parcel (only they are also generated automatically and have nothing to do with your parcel).

Why does the seller send you a false tracking number?

It is a common practice that sellers on Aliexpress earn themselves a high status and good reviews selling a very cheap product. Moreover, the price of this product can be much less than the cost of sending a parcel with a tracking number. Therefore, in order to reduce the price as much as possible and reduce postage costs, they send the package without the ability to track it. But the Aliexpress system necessarily requires a tracking number from the seller.
Therefore, they are forced to dodge as best they can, filling out the required field with the tracking number with fake information. But the buyer, in turn, hopes that this track is real and he will be able to control the path of the parcel. Therefore, he quickly sees through the deception if the seller gives the tracking number completely out of the blue. Let's say we check it for validity.
But fake services are rushing to the seller’s rescue, whose track number will be valid for all checks and will even create the appearance of tracking (though only on their official website). And the buyer, if he does not go into too much detail, will be calm - after all, he sees how his the parcel is coming to him.
As a result, the seller saved money, the goods are sold at a favorable price, and the buyer calmly waits for his parcel, without panic or opening disputes.
This is the first reason why the seller may give you a false tracking number. Well, the second one is fraud. The advice here is standard - choose a seller with a good rating and reviews and monitor the protection timer.

List of services with fake tracking numbers.

If the seller sends you the following tracking numbers and links to websites for tracking them that are indicated in the list, then this means that your parcel is not being tracked.

HongkongExpressPost
Track number: RT….FI (RT123456789FI)
Website: hongkongexpresspost.com

17 Post Service
Track number consists of 12 digits: 123456789012
Website: 17postservice.com

WeDo Logistics
Track number: WD….CN (WD123456789CN)
Website: wedoexpress.com

Faspeed
Track number: RS….CN (RS123456789CN)
Website: faspeed.com

The seller sent a false tracking number. Should I worry?

If the seller sent you fake track number, but your purchase costs less than $10 and from the seller good rating and reviews, then there is a high probability that he saved money and sent it by standard mail without a tracking number. Such a package usually reaches the addressee; tracking it is useless. You just need to monitor the timer and wait a reasonable amount of time (30-60 days), checking your mailbox for notifications.
It’s also worth carefully checking the reviews for lately whether the product actually reaches the buyer. If it turns out that you have contacted a clearly conscientious seller who has not been sending parcels recently, then it is better to immediately open a dispute. Since if he didn’t send the goods to other buyers, then most likely he didn’t send them to you either.
If you ordered a product that costs more than $10 and the seller gave you a fake tracking number, then this is a very serious reason to think about it, since usually they don’t save on expensive goods and always pay for the track so that they can track the parcel. Therefore, there is a high probability that your seller is a scammer.

Many people, when ordering goods from online stores, are afraid that they will lose money and not receive the goods, especially such fears arise when collaborating with foreign sites. Panic often occurs when the tracking number of a parcel is not tracked. However, you should not immediately fall into despair; there can be many reasons for this.

So what to do if the track number is not tracked

First, consider the reasons why this could happen:

• seller's mistake. Sometimes it happens that sellers, due to their inattention, or for other reasons, send incorrect or incomplete track numbers. In this case, you can ask the seller to double-check the postal ID;
• small parcel volume. You don’t necessarily order large things, it also happens that the item turns out to be very small, and in this case the seller writes the wrong or someone else’s tracking number, but don’t be upset, this doesn’t mean at all that you’ve stumbled upon an ill-wisher and won’t get yours order. The answer is that sellers ship small packages differently. They often write down all the details in a message or in a note to the tracking number. Therefore, before you get upset, carefully re-read all the information that the seller provided you;
• incorrect tracking number. There are also cases when you may end up with an unscrupulous seller. If you cannot track your mail ID within 10 days, you should open a dispute and try to get your money back.

Why is the track number not tracked?

There may also be several options. The track number may not be tracked if the track is entered in the wrong format, all track numbers must contain both digital and alphabetic characters, if there are no letters in the code, it is likely that the parcel will either be partially tracked or will not be tracked at all. The reason may also be that you have encountered an unscrupulous seller.

If the track number on Aliexpress is not tracked, do not immediately sound the alarm; the main reasons for the inability to track the parcel may be the following:

• The track number on Aliexpress is not tracked due to the seller's desire to save money. Most often, the seller may send a parcel that cannot be tracked;
• fraud. A false tracking number was intentionally sent;
• very rarely, but still there are errors on the part of the tracking service;
• Slow system updates, the registered parcel has not yet appeared in the database.

You should also be prepared for the fact that if you ordered an item on Aliexpress that costs less than $10, the track code will not be tracked, so you just need to wait.

Which track numbers are not tracked?

Basically, numbers without alphabetic characters are not tracked; on Aliexpress, mainly just such tracking numbers, but there are resources with which you can track such mail identifiers.

Basically, when ordering from foreign sites, without being able to track the parcel, keep an eye on the deadlines, and if necessary, open a dispute; opening a dispute on time helps save money.