Imi delivery. Video: How to track an Aliexpress parcel? What to do if your Aliexpress parcel is not tracked? Tracking through special services

The Chinese online store AliExpress has a new Russian partner. The Chinese company has signed an agreement with IML. This is an express delivery service of goods, which is part of the Alibaba Group holding. The service provides store users with expedited delivery of their products. In this article we will analyze in detail what kind of delivery it is with Aliexpress IML Express.

IML company appeared in 2007. She immediately turned her attention to popular online stores that did not have product delivery capabilities. Along with development network marketing, ILM’s logistics service also developed. After a few years, the company could provide services for more than high quality. In just 3 days, any parcel reached the recipient in more than 1000 cities of Russia. One of its advantages is the developed network of service branches. Since 2015, the service has been delivering parcels to Belarus. IML Express provides services like individuals, and legal. It works with business mail, deliveries at specialized points, fulfillment and more.

IML Express delivers about 3% of parcels from chain stores throughout Russia. She has a maximum percentage successful deliveries among similar companies - 98%. The logistics service works closely with similar companies in China. After accepting the cargo at the border, it is successfully delivered to the recipient's address. IML guarantee delivery of goods within ten days from the moment they arrive in Russia. On average, goods are delivered from China using ILM Express in 15 days. In some complicated situations, goods may be delayed for 45 days. I hope you understand what kind of delivery this is - IML Express.

How to track deliveries from this company

If you ordered a product on AliExpress and your package will be delivered using IML, you can track it on the website https://iml.ru/status. To do this you will need a track code. It can be found on the AliExpress website in your personal account.

Field for entering the track number on iml.ru

Enter the captcha below or verification code, which is on the right and click the “Find” button. In the next window you will receive the necessary information in the form of the status of your parcel.

ILM Express statuses

Many users do not know not only what kind of delivery method IML Express is, but also its status. If you want to track delivery from Aliexpress through IML Express services, then you will need to know the statuses for this service. When you enter the track number on the IML website, the next window will contain information about the arrival of the parcel. Let's look at what these statuses mean.

If the parcel is expected from China, then the latest status may not change until the order crosses the Russian border.

Arrange delivery at the delivery service

If you are a seller and you need to create a request for IML services, then you can use a special calculator on the website to calculate the cost of delivery from your location to the buyer's city. To do this, go to the main page of the iml.ru company and select the “Cost calculation” section at the top.

Delivery cost calculation on iml.ru

Here you can choose for whom delivery will be calculated - a legal entity or an individual. Include a detailed calculation so that the payment amount is most appropriate for your case. This can be done at the top under the first block of the calculator. Select the required delivery options - indicate the starting and ending points in the appropriate fields, delivery payment options and other information. You can also find out the delivery time here. When all the points are completed, enter the captcha and click the “Calculate” button. Here on the IML Express website you can find information about delivery from Aliexpress.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, don’t worry, the package is not a courier who brings the package from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can see a breakdown of the main statuses of international mail:

If 5 days before the end of the protection period the parcel is not delivered to your post office, You have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

The history of the Russian company IML (AMLRU) began in 2007. The main direction is providing logistics services to the rapidly growing class of online stores. With the development of online commerce, delivery services have also progressed. The result is that IML is able to deliver the shipment to you on the third day from the date of shipment, in more than 1000 cities of the Russian Federation.

The service has a developed network of order pick-up points (more than 500), where the addressee himself can receive the postal item. These points are open not only in metropolitan cities. In 2015, a representative office in Belarus opened.

IML has its own warehouses, a fleet of vehicles, courier service– everything for high-quality delivery.

IML provides a wide range of services to both legal entities (business mail, courier delivery of goods to the door, delivery and collection at specialized pick-up points, fulfillment) and individuals (courier delivery, sending parcels and small packages from one point to another).

The same goes for “amlru track”, since you need to track an order sent via IML, then you have come to the right site. Our service will check the website of the AMLRU (IML) company, as well as their Chinese partner IML Express, and you will see where your package is located and when you should expect it.

AMLRU Tracking

Tracking delivery of AMLRU, IML is possible on the official website iml.ru, but the easiest way to track it is on our service, because we also check the Chinese website imlexpress.cn on which statuses appear earlier than on the Russian one.

Enter the tracking number in the search field above and we will show you the movements of your parcel IML in Russian from Chinese and Russian sites.

If IML transfers the parcel to Russian Post, we will also show you new number tracking and statuses from the Russian Post website.

IML statuses and IML Express reviews

The order is expected from the online store at the IML warehouse- what does it mean? The status means that the seller informed IML about the upcoming shipment and reserved the shipment number in the IML system. The seller will soon package your item and hand it over to IML for shipping.

IML Expected in stock. This status means the same as the status above, the seller or online store has not yet handed over your parcel for transportation.

IML Post office pickup. The parcel was transferred to Russian Post and arrived at your post office. You can pick up the parcel by presenting your passport and new track the 14 digit code that IML told you.

IML Transit. The parcel is on its way and there is no need to worry. New statuses will appear on each step of the way.

IML Russian customs- transit. The parcel undergoes customs procedures in Russia where it is checked for substances and goods prohibited for import, and also whether you have exceeded the duty-free limit for importing goods into Russia. Next, the parcel will be delivered to the IML warehouse in Moscow and sent to you.

IML Expected in delivery region. This means that the seller created a request for shipment, but did not physically transfer the order to IML. If the item was sent from a Russian store, then as soon as the order is transferred to the IML warehouse, the status “Moscow, in warehouse” will immediately appear.

If the parcel is coming from China, then this status will remain until the parcel crosses the border of China with Russia and reaches the IML warehouse in Moscow. Tracking in this case will only work on the Chinese IML Express website. Statuses on IML Express are often mixed in Chinese, Russian and English, so we have translated all the statuses and will show you them in a clear and understandable form.

IML delivery method

IML Express is the most used shipping method on Aliexpress and GearBest.

IML delivery times

The service delivers items within 10-14 days from the date the goods arrive in Russia. The total time it takes for a parcel to travel from the Chinese warehouse to the client is stated to be 15 days. The actual deadlines, in most cases, fit within these standards, but occasionally they drag on up to 45 days.

Parcels is an application for iOS and Android with which you can track your mail delivered by IML.

The variety of delivery methods on Aliexpress is amazing and you can get lost when choosing them. We will discuss one of the popular services called IML Commercial Express.

Chinese site Aliexpress not only different large selection goods, but also the variety of services used for its delivery. When the question arises before placing an order about choosing a service, users immediately begin to get confused. Newbies especially often have problems. We'll talk about one of the companies called .

What kind of delivery is IML Commercial Express with Aliexpress?

Delivery of goods with Aliexpress She started training in 2015, but she has been working for much longer. Thanks to its services, sellers were able to quickly deliver orders to customers. Yes, of course, at first many buyers were afraid to choose this delivery, since it was new and it was not entirely clear whether it was real or fake. But on at the moment IML has already gained popularity and is considered a reliable delivery service, so you can use its services without any fear.

Delivery times for IML Commercial Express parcels

After sending the parcel from Aliexpress The seller must provide you with a tracking number. It is worth noting that you should not try to obtain information about the location of the goods immediately, since the parcel must first be accepted at the post office and registered, and this takes some time. Speaking specifically about IML, then the very first status usually appears only when the goods are already at customs and have passed inspection.

Delivery IML Commercial It is considered quite fast and on average goods reach recipients in about 15 days. This is a completely normal period for Chinese courier companies.

How to track an IML Commercial Express parcel from Aliexpress?

Track any parcels with Aliexpress can be done in several ways:

On the official website of the company delivering the order
Through special parcel tracking services
Through personal account Aliexpress

Let's look at all these methods in more detail.

Tracking on the official website

So, first go to the website
To go to check the location of your order, click "Track your order"

An input window will appear "Barcode". You shouldn’t be scared, since this is the field for entering the track number, despite such a strange name
Indicate the track number received from the seller, and also enter the code from the picture in the appropriate line
Once everything is ready, click "Find"

Now you will receive all the up-to-date information about where your parcel is located.

Tracking through special services

In addition to the official websites of delivery companies, parcels can also be tracked through universal trackers. These resources allow you to track packages from different services and use them very easily. Moreover, they are all written in Russian, so you definitely won’t have any problems using them.

One of the popular so-called trackers is the site WherePosylka. It is very easy to use - on the main page of the site, enter your track number in the line and click "Track".

That's it! Your shipment information will now be downloaded to you.

It is worth noting that there are a lot of services, but they all work almost the same and have certain features. Choose the most suitable one for yourself and use it for your pleasure.

Tracking in your Aliexpress personal account

You can also get up-to-date information about your expected order through your personal account. Aliexpress. To view the status of your parcel, go to “My Orders” - “Check Tracking” - “Tracking Details”.

On this page you will be shown information about the current location of the parcel.

Why does IML Commercial Express with Aliexpress ask for passport details?

All parcels with Aliexpress Upon delivery, they undergo mandatory checks at customs. If when sending the goods by regular public service, there is a simplified process for checking shipments, then courier companies do not have such a privilege. Thus, all parcels are carefully checked by customs. As we have already said, it is a courier company, and therefore all shipments are checked at the border. But in order to carry out such a check, the company needs the passport data of clients. Moreover, customs requires them. If you do not provide the necessary information, the parcel simply will not be allowed across the border.

If you are afraid to send such confidential information, then we can assure you that it is safe, since IML has a strict privacy policy and your data will never fall into third hands.

Previously, to send these services, they had to send letters to clients asking for data, but since many people are confused by this policy, Aliexpress it was decided to add a corresponding form to the delivery address. So, to add passport data to the system, do the following:

Open section "My Aliexpress" and go to

If you already have specified address, then you can edit it or you can add a new one. To do this, click the corresponding button
Next, find the line "Additional information" and click on it

A small form will open to enter your passport data.
Enter everything the system asks and save the result

How to receive an IML Commercial Express parcel from Aliexpress?

Often clients Aliexpress don't understand how to receive a parcel from IML. There are three ways how this can be done:

First of all, parcels are delivered by courier, that is, upon arrival of the goods at the place, an employee of the company contacts you and arranges a meeting where it is better for you to deliver the order
If you are unable to meet the courier, you can pick up your order at one of the collection points
In addition, not every city has the opportunity courier delivery or pickup point. In this case, delivery is carried out by Russian Post.

This solution allows us to provide the company with the highest quality and fastest service.

Problems with delivery of IML Commercial Express parcels from Aliexpress

Sometimes when delivering a parcel with Aliexpress through buyers may encounter some problems. Let's look at what they can be and how to solve them.

The parcel arrived at the point of delivery a long time ago, but you were not informed about this

This situation is possible if, for example, you wrote the phone number in the delivery address incorrectly or the seller mixed it up. So, upon arrival at your destination, you should receive a message, but due to the fact that the number is incorrect, it will not arrive. Therefore, always carefully monitor the movement of your order and if you suddenly see that it has already arrived and nothing is reported to you, then contact support IML and check the details of receipt.

The parcel received the status “Arrived at destination”, and then it changed to “Parcel issued for delivery”

At least IML and is a courier company, but it is not possible to deliver goods using this method to any city. Therefore, the company has to send items by mail. Just when the shipment is transferred for further transportation by mail, similar statuses appear.

So, the first status indicates that the shipment has arrived at one of the points, and the second status indicates that the parcel has been handed over to postal employees and is now heading to you.

The parcel status has changed to “Delivered”, but you have not received anything

IML is considered one of the most reliable services, but it happens that parcels are transferred to the wrong people. This is an exceptional situation, but if you see the status that “Parcel delivered” and contact the hotline and they tell you that you signed the receipt document, then immediately file a claim addressed to management and demand that they provide you with the document in which you signed. Additionally, it is worth hinting in a polite manner that you are going to contact the police regarding fraud and forgery of documents.

As a rule, such situations are quickly resolved, but if there is no reaction, of course, feel free to contact the police.

Video: How to track an Aliexpress parcel? What to do if your Aliexpress parcel is not tracked?

1. Order delivery time, in working days. Delivery is carried out the next day after receipt of the application and transfer of the goods to the Agent's Warehouse.

2. Preparation, formation and marking of the Order.

All orders submitted for delivery must be formed and marked according to the following rules:

2.1.The order is in individual packaging, sealed with branded tape or paper, suitable for transportation by road and excluding access to the order by third parties.

2.2. The order must include a package of accompanying documents, including an inventory of goods by item (your invoice/inventory), in two copies.

2.3.The order is marked and the marking must contain the following information:

Order number (which corresponds to the number in the electronic application);
Delivery city;
Principal's name;
Delivery date;
Number of places in the order;
A barcode that corresponds to the number in the electronic application. The barcode must be generated in accordance with the instructions located at.

2.4. If there are several places in the Order, then when the Order is formed, each place is numbered with a unique Order number (which is indicated in the electronic delivery application), indicating the number of places in the barcode.

2.5.The type of packaging must correspond to the characteristics of the goods.

2.6. Packaging must ensure complete safety of the cargo during transportation, taking into account loading and unloading operations.

2.7. For packaging, the principal should use materials that are appropriate to the size, weight and vulnerability of the cargo. Boxes, containers, etc. must be durable, with shock-absorbing material to protect against shock, friction and shaking during travel (crumpled paper, rags, bubble wrap, etc.). Individual attachments, folded in boxes, bags, etc., must be separated by separators - cardboard sheets, polystyrene foam, etc. Items inside boxes must be secured with cushioning materials to prevent them from tipping over and insulated from each other.

2.8.The Agent has the right to check the correctness of the volumetric and physical weight specified by the Principal in the Application using special equipment in his office. If during the verification process a discrepancy is detected between the weight specified in the Application and the result of the verification, the largest actual weight according to the Agent is taken as the basis for determining the cost of transportation.

If the Order is formed and executed incorrectly, the Agent is not responsible for partially delivered items under the order.

3. Delivery of the Principal’s Order to the Agent’s warehouse is carried out:

3.1.On your own.

3.2.By the Agent, having issued the Fence service.

4. Transfer

4.1. The Agent's courier must agree with the buyer by telephone on the delivery time in 30-60 minutes. In this case, it is possible to transfer the order to another day in the following cases:

change of delivery address (if the delivery zone changes);
the buyer is not ready to accept the order (not available, no money, etc.)
the buyer does not answer the phone, the phone is unreachable, etc.
The buyer's phone number is incorrect (to be agreed with the Principal)

5. Partial failure

5.1.During the transfer of goods, the Client may refuse one or more items. Refused items are recorded in accompanying documents (Principal's invoices).

5.2. The Agent has the right to pack rejected items in packaging provided by the Principal. If there is none, in any publicly accessible container.

5.3. Upon settlement, delivery is considered completed.

5.4. Funds are transferred to the Principal based on the amount of the paid Order.

5.5. Return invoices are issued for rejected items.

5.6. The Invoice cannot contain more than one condition that makes the cost of one Product dependent upon the Customer’s refusal of another Product. If such a condition exists, the Agent is not responsible for discrepancies between accepted cash with Goods received from the Client.

6. Complete refusal

6.1.If, at the time of transfer of the goods, the buyer refuses the goods completely (wrong product, no necessary documents, marriage, etc.), a refusal form is drawn up in the prescribed form. During calculations, delivery is considered completed.

7. CUSTOMER RETURN SERVICE

7.1.Procedure and conditions for executing orders

7.1.1. Return of Goods to the Principal for the Customer return service is carried out in the manner and within the time limits provided for in the Agreement for the return of Orders.

7.1.2. The Agent is not responsible for the compliance and quality of the returned goods to the Principal and does not accept claims.

7.2.Client return procedure.

7.2.1.No later than the day following the day of receipt of the Application, the Agent sends an SMS notification to the Client with the number assigned to the returned product.

7.2.2. The Agent accepts goods for return only if the Client has the product number previously sent to him in accordance with clause 2.1.

7.2.3. Reception of Goods by the Agent from the Principal’s Clients is carried out:

7.2.4. operator at the Agent's pick-up point;

7.2.5. Agent's courier.

7.2.6.The Agent delivers the returned Goods to its warehouse, information about which the Principal sees in the Personal Account.

7.2.7. The Agent returns the Goods in accordance with clause 3.5 of the Agreement.

II. SPECIAL CONDITIONS FOR MOSCOW AND MOSCOW REGION)

The Agent's warehouse is open 24 hours a day

8. Order pick-up

8.1.Service hours: Monday to Friday from 16:00 to 19:00, Saturday from 12:00 to 15:00, Sunday and holidays from 12 to 15. Collection of goods outside the Moscow Ring Road is carried out from 9 to 18.

8.2. By default it is supplied car up to 2.5 cubic meters Delivery of larger vehicles is discussed separately.

8.3. Loading and unloading operations are carried out by the Principal.

8.4. The maximum waiting time for a car is no more than 20 minutes.

8.5.If Pickup is carried out outside the city, Orders are delivered to the Agent’s warehouse the next day.

8.6. If the Pickup is carried out within the city, Orders are delivered to the Agent’s warehouse on the day of pick up until 21:00.

9. Delivery of the Order

9.1.Delivery time is 9 a.m. to 9 p.m. The minimum delivery interval is 3 hours. In 30-60 minutes. Before delivery, the courier agrees with the buyer on the delivery time by phone.

9.2.Delivery on weekends and holidays is carried out without time intervals, from 9 to 18.

9.3. Delivery outside the Moscow Ring Road is carried out from 9 to 18 without time intervals.

9.4. On Sundays and holidays, delivery outside the Moscow Ring Road is not carried out.

9.5. The courier’s stay with the buyer is 15 minutes.

9.6.Delivery outside the Moscow Ring Road is carried out within 1-2 days without reference to time.

9.7. Delivery of orders to the apartment in the absence of an elevator is carried out only up to the 5th floor.

9.8. Delivery of return orders is carried out from 9 a.m. to 6 p.m., Monday to Saturday.

10. Conditions for processing an Order for a pickup point

10.1. Receipt by the Client of the Order at the pickup point is possible from 15:00 according to the delivery time.

10.2. The Client can check the completeness of the Order in the presence of an employee of the Order delivery point.

10.3. An employee of the Order delivery point does not check the operation of the Goods in the Order and does not provide consulting services.

III. SPECIAL CONDITIONS FOR ST. PETERSBURG AND LENINGRAD REGION)

The warehouse is open Monday - Friday from 07:00 to 20:00,

Saturday from 09:00 to 17:00,

Sunday from 15:00 to 18:00

11. Picking up the Order

11.1. Service delivery time: from Monday to Friday from 15:00 to 18:00, on Saturday from 10:00 to 15:00, and the Order must be prepared by the Principal for dispatch by the initial Pickup time.

11.2. By default, a passenger car up to 2.5 cubic meters is supplied. Delivery of larger vehicles is discussed separately.

11.3. Loading and unloading operations are carried out by the Principal.

11.4. The maximum waiting time for a car is no more than 15 minutes.

11.5.The order is picked up only within the city, and delivered to the Agent’s warehouse on the day of collection.

12. Delivery of the Order

12.1.Delivery time from 10 to 18 hours. The minimum delivery time is 3 hours. In 30-60 minutes. Before delivery, the courier agrees with the buyer on the delivery time by phone.

12.2. The courier’s stay with the buyer is 15 minutes.

12.3. Delivery of the Order to the Client outside the Ring Road of St. Petersburg is carried out within 1-2 working days from 10.00 to 18.00 from the date of receipt of the Order at the Agent’s warehouse in St. Petersburg. The maximum delivery distance from St. Petersburg is 30 km.

12.4. Evening delivery is carried out only within the ring road from Monday to Friday from 18.00 to 21.00.

13. Conditions for processing an Order for a pickup point

13.1. Receipt by the Client of the Order at the pickup point is possible from 15:00 according to the delivery time.

13.2. The Client can check the completeness of the Order in the presence of an employee of the Order delivery point.

13.3. An employee of the Order delivery point does not check the operation of the Goods in the Order and does not provide consulting services.

IV. SPECIAL CONDITIONS FOR OTHER REGIONS

14. Order pick-up

14.1. By default, a passenger car is supplied. Delivery of larger vehicles is discussed separately.

14.2. Loading and unloading operations are carried out by the Principal.

14.3. The maximum waiting time for a car is no more than 20 minutes.

15. Delivery of the Order

15.1. The courier’s stay with the buyer is 15 minutes.

15.2. 30-60 minutes before delivery, the courier agrees on the possibility of accepting the order by the buyer.

15.3. Delivery is carried out within 10 km from the city limits (except for Nizhny Novgorod - 50 km).

15.4.Minimum time interval 3 hours (not guaranteed).

15.5.Evening delivery from 18:00 to 21:00 (double tariff).

16. Time for provision of services:

Delivery city	Warehouse opening hours	Pickup time, Mon-Fri	Pickup time, Sat	Courier delivery time, Mon-Sat

Belgorod
Veliky Novgorod


Yekaterinburg




Kostroma

Nizhny Novgorod
Novorossiysk


Rostov-on-Don
Smolensk



Chelyabinsk
Yaroslavl

17. Conditions for processing an Order for a pickup point

17.1.The operating hours of the pick-up point are indicated in the section

17.2. The Client can check the completeness of the Order in the presence of an employee of the Order delivery point.

17.3. An employee of the Order delivery point does not check the operation of the Goods in the Order and does not provide consulting services.

V. SPECIAL CONDITIONS FOR DELIVERY BY AIR TRANSPORT

18. Geography of air delivery

18.1.Intercity delivery by air is applicable to all cities and towns in tariff zones V1, V2, V3. A complete current list is available at the address in the document “IML Delivery Cities” with the note “air”.

19. Rules for placing Orders

19.1. The packaging of the Order must ensure its safety during transportation, transshipment, reloading, transportation and storage.

19.2. Fragile cargo must be packaged in such a way that there is no damage to the contents during handling and minor deformations of the outer packaging (as a result of shaking on board the aircraft).

19.3. Liquid and bulk investments must be packed in sealed containers suitable for transporting such substances. These substances should not be included in the “List of goods prohibited for transportation”.

19.4. For each shipment or package (in the case of a multi-piece shipment), a list of contents (by product) or a delivery note must be attached, accessible for viewing without opening the package. It is necessary to print out the contents list (or delivery note) and stick it on the outer packaging of the order or each item, in the case of a multi-item order.

19.5. If the shipment contains a bulk substance, liquid or medicine, it must have a safety passport or other document confirming the safety of the cargo for air transportation (for example, a letter about the safety of the cargo for medicine).

19.6. If there are medications in the shipment, delivery is carried out only upon receipt of a scanned copy of the letter in the form of Appendix No. 1 to these Rules.

19.7. Dangerous goods are not accepted for delivery by the Agent. The list of dangerous goods is posted on the Agent’s website under the link “List of goods prohibited for transportation.”

20. Acceptance and tariffication

20.1. Acceptance of Orders for shipment is carried out in accordance with the “Air Delivery Mode”. The current regime is posted on the Agent's website at .

20.2. When charging, the greater of two values is taken into account - physical or volumetric weight, rounded up to the nearest full kilogram. Volumetric weight formula:

WEIGHT = L (cm) x W (cm) x H (cm) / 5000

For example, an Order weighing 3.2 kg, size 30 cm x 50 cm x 10 cm (laptop) will be charged as:

WEIGHT actual = 3.2 kg (rounded to 4 kg), WEIGHT volume = 30 x 50 x 10 /5000 = 3 (rounded to 3 kg). Maximum of (WEIGHT actual and WEIGHT volume) = 4 kg.

21. Delivery times

21.1. Delivery times for cities with air delivery are indicated as the interval between the minimum and maximum possible time.

21.2. Orders are sent to the destination city in accordance with the delivery schedule.

21.3. For shipments not from Moscow, delivery times depend on the day the cargo is delivered to the Agent’s regional warehouse.

22. Incorrect design

22.1.Orders filled out incorrectly - there is no inventory of the contents or bill of lading, as well as those containing investments included in the list of dangerous and prohibited goods, including investments that are required for certification without a certificate or safety data sheet, will be rejected at the Moscow warehouse with tariffs delivery in the corresponding zone with weight = 1 kg.

22.2. For cargo that is incorrectly registered or for which additional approval of the shipment is required, the delivery period is considered from the moment all issues regarding the cargo are approved.

23. Tariffing of returns

23.1.Orders that are rejected or are closed with a partial refusal will be returned to the Moscow warehouse within 18 days, and for refused shipments, return shipping charges will be added by weight in accordance with the tariff. Partial returns will be subject to a return shipping charge of 50% of the base rate based on the original weight.

24. Changes in tariffs for individual directions

24.1. Due to the possibility of a sharp increase in the cost of airline services, including those related to seasonal and meteorological conditions, transportation tariffs for certain destinations may be increased with 5-7 days notice. Such price changes will be reported as quickly as possible; all accepted applications, including applications from other regions, will be executed at the rate on the day the application was received.

25. Delivery of cargo at the airport

25.1.When delivering cargo at the airport, each Order undergoes mandatory content control using an X-ray scanner and checking the shipment for the presence of prohibited drugs. If a dangerous or prohibited attachment is detected, the suspicious Order may be opened by airport security staff and returned. The inspection is carried out in the presence of an employee of the Agent or an authorized representative of the transport company.

25.2. If it is determined that it is impossible to send the seized Order by air, it will be returned as incorrectly completed.