New scam from sellers on aliexpress. Let's figure it out together!!! Left the international sorting center. Arrived at the post office

Unfortunately, on Aliexpress, among the many honest sellers, there are also those who consider it their duty to deceive the buyer. The Chinese are very cunning and smart people. Therefore, any change in the functionality or rules of Aliexpress can cause a wave of fraudulent activities.

This is what happened with the new ban on opening a dispute before the delivery deadline for some types of deliveries (for example, Aliexpress standard shipping). In a few words, since May 2017, buyers have been faced with the fact that when delivering an Aliexpress standard shipping product, if the parcel did not arrive on time, then when they try to open a dispute with the reason “The protection period is already expiring, but the parcel is still on its way,” at the stage of selecting the “Did you receive the parcel—>No” checkbox, the following warning pops up:
According to our data, the seller sent your package and it left the sender's country. Parcel tracking information will be provided transport company your region. Most parcels are delivered within the timeframe specified by the seller. If you do not receive your parcel by ………….., open a dispute and we will help you find a solution.

And the dispute does not open until the protection timer ends and the deal is closed.

HOW ALIEXPRESS SELLERS BEGAN TO CHEAT? Fraud scheme!

Having learned that the buyer now, in some cases, cannot open a dispute before the delivery deadline, the sellers came up with new look deception.

The buyer places an order, the seller gives him the tracking number of the parcel. But after a few weeks the buyer sees that the parcel is coming to a completely different person and to a different address. He writes a question to the seller. The seller reassures customers with standard phrases that the goods are already on their way, please wait a little. But the parcel has already been received. And you urgently need to open a dispute with the reason “The seller sent the order to the wrong address.”

The buyer goes to open a dispute, and then a warning pops up that he cannot do it until the end of the protection period, he must wait. And until this moment, buyers still have a month, or even more. Of course they are panicking. How can they get past the restriction and open a dispute? How to get your money back?

But in reality, everything is not so scary! Now we will tell you what can be done in this situation.

1. Write to the seller and ask him to check if he gave you the track.
In fact, this scam is designed for those buyers who do not keep track of their tracking numbers. Or for completely inexperienced buyers. And if the seller sees that you have tracked the track and understands that he wants to deceive you, he can correct himself and send you the order. Write to him, find out if “your tracking number is in the order, if he accidentally mixed it up”, attach screenshots that the parcel is going to the wrong place. And ask to give you another track, change to a new one in the order. This method can work if the seller realizes that you have detected his deception.

2. After the Aliexpress platform tracks the “Handed” status of the parcel, the order will automatically close after 5 days. After closing the order, you can open a dispute within 15 days.
But in this case, you need to carefully prepare evidence, since mediators, in the event of an aggravated dispute with this reason, see the status “Handed”, and through inattention, can close the dispute in favor of the seller.

3. You can immediately open a dispute without waiting for the order to be closed.
To do this you need to use this in a cunning way: Life hack: if you don’t open a dispute if you don’t receive the parcel.

Follow the instructions written in the article exactly. Until this hole in the site’s programming is closed, you can cleverly bypass the ban on opening a dispute before the delivery deadline.

SO BE CAREFUL AND HAPPY SHOPPING.
Sorry for the shouting about the second post, I decided to write right here below!!!🤒😂🤔

LIFE HACK: IF YOU DO NOT OPEN A DISPUTE IF YOU DO NOT RECEIVE YOUR PACKAGE.
If your package from Aliexpress is lost or stuck in transit, then you need to open a dispute for a full refund. But now an innovation has appeared on the site: when sending Aliexpress parcels Standard Shipping fails to open a dispute before the delivery deadline.

When attempting to open a dispute, buyers see the following notification:

According to our data, the seller sent your package and it left the sender's country. Parcel tracking information will be provided by the shipping company in your area. Most parcels are delivered within the timeframe specified by the seller. If you do not receive your package by ………….., open a dispute and we will help you find a solution.

Go to track your order.
That is, you need to wait until the deal closes. And only then open a dispute within two weeks.

Of course, this rule that the order will already be closed and the protection period cannot be extended in any way, makes Aliexpress buyers nervous. But our readers found good way, how to bypass the prohibition on opening a dispute before the delivery deadline and bypass the notification.

YOU ONLY NEED TO FOLLOW 3 SIMPLE STEPS:

1 - Open the dispute page in the desired order
2 - Immediately turn off the Internet so that the computer or phone is offline, without data transfer.
3 - Fill in all fields of the dispute
4 - Turn on the Internet and press the “Submit” button

Everything is ready, our dispute is open bypassing the ban!

Other buyers confirm that at the moment the method works. Use it before Aliexpress finds out about this hole and closes the opportunity.

I don't see much point in knowing detailed description one or another postal status. The meaning of most of them is clear from the name, the meaning of others is not so important (again, for me).

However, many users want to understand what the package statuses they see when tracking mean. So I will give a description of the most frequent and popular statuses that you can find on various trackers.

Delivery to the addressee / Delivery to the recipient

The parcel has been received by the addressee (at the post office or delivered by courier)

Flew to destination country

The parcel will be delivered to the post office of the destination country. Next, it will be delivered to one of the places of international postal exchange for subsequent import/export operations.

Departed from the airport

The parcel has departed from the airport of the sender's country and is heading to the destination country. The status will not change immediately upon arrival at the airport of the destination country, but after the parcel is processed by the postal service. This may take from 3 to 10 days.

The parcel has departed from the airport of the sender's country and is heading to the destination country.

After the parcel leaves the territory of the sender's country and arrives at the destination country, it will be assigned a new track code, which is not registered anywhere. Accordingly, the parcel will not be tracked.

Released by Customs

The customs clearance procedure has been completed, and in the near future the parcel will be handed over to the post office of the destination country for further delivery.

Ready for shipment

Ready to ship

Means that the parcel is packed, marked and will be sent soon.

Detained by customs

This operation means that the parcel is detained by customs officers to carry out measures to determine the destination of the parcel.

Upon receipt of goods by international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) total weight which exceeds 31 kilograms, in part of such excess it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of goods, but not less than 4 euros per 1 kilogram of their weight. If information about goods sent to MPO is missing or does not correspond to actual information, this significantly increases the time spent on processing shipments, since it becomes necessary to customs inspection And documentation its results.

Submission

The parcel was sent to the wrong zip code or address, an error was discovered and it was redirected to the correct address.

Import international mail

The operation of receiving the item in the recipient's country.

All mail entering the territory Russian Federation from flights, begins the journey at the aviation post office (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange office (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. Choosing the city where exactly to go international shipment depends on the sender's country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful delivery attempt

Assigned if the operator reported that there was an attempt to deliver the parcel to the addressee, but for some reason it failed.

Options for further action:

New delivery attempt
The parcel will be transferred for storage until demand or until the circumstances are clarified.
Return to sender

What to do if you receive this status:

You must contact the post office yourself to receive the parcel.

Processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at an intermediate point

Processing at the sorting center

Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of the parcel before sending it to the recipient.

Awaiting delivery to the post office

Awaiting shipment

Means that the parcel is packed, marked and will be sent soon.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and goes to the next sorting center in the direction of the recipient.

Export operation completed

The customs clearance procedure is completed, the parcel is handed over to the post office of the destination country for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller’s warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready to ship

Means that the parcel is packed, marked and will be sent soon.

Sent

Generalized status, meaning the sending of a parcel from an intermediate point towards the recipient.

Sent to Russia

The parcel will be handed over to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

The parcel is in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Pay attention! The next status will not be displayed immediately as soon as the parcel arrives in the country, but after the parcel is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient.

Read also:

As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Transferred to customs

In the sender's country

In the recipient's country

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the parcel is packed, marked and will be sent soon.

Preparing for shipment

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country The parcel has departed from the airport of the sender's country and is heading to the destination country. The next status will not be displayed immediately upon arrival at the airport of the destination country, but after the parcel arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the recipient's country The parcel is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The parcel is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of the delivery deadlines, which can be reported to the Russian Post Office by calling 8 800 2005 888 (toll-free), and they begin to respond to this application.

Left the mail terminal

The parcel has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The parcel has left the sorting room postal center and is directed towards the recipient.

Left the transit country

The parcel left the sorting center in a transit (intermediate) country, sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

This means that the seller has registered the package (track code) on the postal website ( courier service), but in fact, the package has not yet been transferred postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Parcel registered

This means that the seller has registered the package (track code) on the postal (courier service) website, but in fact, the package has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Arrived

Generalized status meaning arrival at one of the intermediate points such as: sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Arrived at the delivery location

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

Arrived at the post office

Indicates the arrival of the parcel at the recipient's post office, which must deliver the parcel to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a parcel at an intermediate postal hub for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The parcel has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The parcel has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of the parcel at the distribution center postal items, for sorting, selecting a route and sending to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The parcel arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception at customs

In the sender's country The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

In the recipient's country The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the parcel may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception from sender

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time I filled in everything necessary documents, including customs declaration(forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the parcel. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Accepted by carrier

Indicates that the sender (seller) has transferred your order to a local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

Customs clearance completed

This operation means that customs has checked the item and returned it to the Postal Service. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Transit

Transportation

Transportation of a parcel from one sorting center to another, towards the recipient.

Package

This means that the parcel is being packed and marked for further shipment.

Export

Export (content check)

The parcel was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Export (packaging)

The parcel has successfully passed inspection, is packed and ready to be sent to the destination country.

Export international mail

Indicates the actual dispatch of the parcel to the destination country.

The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the “Export” status, then it is impossible to track it (find out what exactly is happening to it); only at the import stage will you be able to see your package and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Indicates the actual dispatch of the parcel to the destination country.

Electronic parcel registration

Many people order goods with free delivery from China and, by chance, use the exotic services of such Asian post offices as China Post Air Mail,Hong Kong Post, Singapore Post etc., where often stores and sellers provide a tracking code by which you can track the parcel and more or less predict when it will fucking arrive. Postal statuses of China Post are essentially Chinese letters and a mere mortal can hardly figure out how to decipher it all. To do this, below I will try to explain what the statuses mean in China Post, which you see when tracking a parcel by track number.

Parcel tracking statuses from China (postal items statuses - China)

Status Collection收寄局收寄 or Acceptance - means that the parcel has arrived at the China Post Office.
Status Opening出口总包互封开拆 (The parcel has arrived at the transit point) - this status means that it has arrived at the transit point (nothing to do with opening or opening the parcel)
Status Dispatching出口总包互封封发 (Arrival at MMPO, Processing) - the parcel is sent from one transit point to another
Status Departure from outward office of exchange出口总包直封封发 (Export, Total Export) - the actual sending of a postal item outside of China, that is, the parcel has departed from China and after some time will arrive in the country of the recipient of the parcel. But the nuance is that this status can be repeated many times until the parcel is actually loaded and sent.
Status NULL交航 - there is no exact information, most often it means that the parcel has passed customs and left China, in in rare cases may mean that it has been returned to the sender.
Status: The item is pre-advised- means that the track number was ordered/purchased electronically (online pre-order), and the parcel has not yet been delivered, i.e. has not arrived at the post office (the sender has not yet delivered the parcel to the post office and it has not been sent).

Parcel type status Russian Federation: Unknown attribute when tracking a parcel from Aliexpress, this is just the most common status that could not be automatically translated into English or Russian. To understand where the parcel is and what is happening with the parcel, track without translation, so that the statuses are displayed in Chinese (for example) and then insert these hieroglyphs into Google translator and translate into English, then you will get a normal status with an adequate translation. In short, this is just an error in translating the status of the parcel, but everything is fine with the parcel itself, so don’t worry..

There are also three-letter designations (Loacation), these are airport codes, often these are CAN(Guangzhou), PEK (Beijing) or PVG(Shanghai), although there are others.. To decrypt them, enter in your browser http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=ABC where instead of ABC enter your 3-character code or the second method, go to the IATA website (international aviation agency) http://www.iata.org/publications/Pages/code-search.aspx and in the middle of the site you will see a search form, where in the drop-down list select Location code, and enter your three-digit code and click on the Search button, generally as in the picture:

Parcel statuses in the destination country

Upon arrival in the destination country (for example, Russia, Belarus, Kazakhstan, Ukraine), the status of the parcels is more clear. By the way, sometimes the parcel does not immediately reach your city or town, but goes in transit through other cities, just like when sent from China, the parcel can even go through neighboring countries, so there is no need to panic or worry, everything is fine, this is mail. So let’s look at the typical statuses of parcels upon arrival in the destination country; for most countries everything is approximately the same:

Import(Import) – the parcel has arrived (arrived) in the destination country, it is being processed for transfer to customs.
Reception at customs- transfer to customs for clearance.
Customs clearance. Customs release– the parcel has passed all the necessary customs clearance and is being prepared for release from the sorting point MMPO(Place of International Mail Exchange)
Left the place of international exchange of MMPO– the parcel left customs and was handed over to the post office for further dispatch.
Left the sorting center– the parcel is sorted and sent to its destination.
Arrived at the delivery location– the parcel has arrived at the post office, which means that the parcel has arrived at your local post office and you can go receive it even without notification, or you can wait for the notification (usually they are delivered to the mailbox, the one in your password).
Delivery to the addressee(Product Delivered) – the parcel has already been delivered to the recipient, receipt of the parcel is confirmed by the recipient.

Problematic and unpleasant parcel statuses

Above we described the standard statuses of parcels; they mean that the parcel is on its way and is traveling (driving, flying, sailing) to the recipient. It happens that a parcel may get stuck in a loop or get stuck on one status, statuses may be repeated, sometimes it may miss some statuses, this is normal and in most cases everything arrives normally (sometimes with delays). But there are statuses that make you worry and mean problems:

Return. Other circumstances- this status means that there is something wrong with your parcel. And it is returned to the sender. You can find out what’s wrong by calling the mail hotline or your local post office and specifying the track number (tracking number), they will tell you what to do and possible reasons return the parcel.
Return. Return to customs– this status means that at the customs stage, your parcel was turned back, most often if the address is not written legibly or there are some prohibited goods in the parcel (for example, spyware or something from the prohibited list), this status can also be if customs clearance was required, and the recipient refused to pay and clear the parcel.
Unsuccessful delivery attempt– this status is most often accompanied by clarification about the reasons for failure. This may be an incorrect (incorrect) address, an inaccurate address, an incomplete address, the addressee has dropped out, etc. In such a situation, it is important to have time to pick up the parcel from the post office before the parcel storage time expires (depending on your country, this is no less than 5 and no more than 30 days, you can check this with your post office). Sometimes it happens that the postal code is incorrectly indicated and the parcel arrives, but not to your post office, but to some neighboring one (call the post office, tell them the tracking number and they will tell you at which address to pick up the parcel). Sometimes if you don’t pick up the parcel on the first day, then this status may also appear, so perhaps the mail notification is already lying around in your mailbox.
Return. Expiration date– most likely you forgot or did not manage to receive the parcel on time and it was returned back to the sender.
Dosyl. Submission– most likely the parcel arrived at the wrong post office and was redirected to another. Don’t worry, this is not a problem and means that the parcel is moving on, but we recommend that you monitor this process and this situation, and then ask what the problem was so that all your subsequent parcels go without such delays and nuances.

How to check the status of a parcel from China?

To do this, we recommend downloading and installing a special plugin for your browser, which will allow you to track any international postal items with one click:
For Google Chrome browser: https://chrome.google.com/webstore/detail/aliexpress-tool/
For the Opera browser: https://addons.opera.com/ru/extensions/details/aliexpress-tool/?display=rus
For Mozilla/Firefox browser: https://addons.mozilla.org/ru/firefox/addon/aliexpress-tool/

Where is the best place to look for products on Aliexpress with big discounts?

Not everyone knows, but sometimes for 10 dollars you can get completely dressed and put on shoes on Aliexpress. Various sales are constantly happening in the Aliexpress online store; there are entire sections and headings that constantly give discounts to buyers on Aliexpress (). We also want to share useful links to products from Aliexpress:
Best selling products on Aliexpress
All current promotions for today in Aliexpress
Super offers from Aliexpress (products with really big discounts)
New offers from Aliexpress - dresses, shoes, hats
Branded products on Aliexpress (how to search for brands on Aliexpress yourself?)
Children's clothing, shoes and accessories
50% discount every day on all products (recommended)
Last Minute Products - discounts up to 90%

Still have questions? ask your question in the technical support online chat or write it below in the comments

How to find out the status of a parcel from AliExpress

To check the status of an online order, you will need its track code - identification number in a single database of international postal items. You can find it in the completed purchase form, which is located in Personal account user.

Further tracking algorithm postal statuses is the same for all tracker services, including government ones:

1. Copy or write down the track number of your order to.

2. Paste or type it manually into the special field on the tracking site.

3. Click Track. Wait for the status of your parcel to update and load (usually this takes no more than 30-40 seconds).

Why are Aliexpress parcel statuses not tracked?

Possible reasons that Aliexpress parcel statuses are not tracked on tracker services:

you made a mistake when entering the order tracking number;
the seller provided you with a non-standard track code;
the seller gave you a fake tracking number;
another 5-10 days have not passed since the registration of the sent order;
tracking does not work correctly on the service you have chosen;
mail databases are temporarily unavailable for technical reasons.

Why does the status of a parcel from Aliexpress not change for a long time?

Have you received a track code, the order sent to you began to be tracked, but remained in the “Receiving” status for a long time? This may be because you made your purchase during an annual sale or pre-holiday days. In such cases, tracking problems are most often due to Chinese postal overload and you will need to wait a bit. If after 5-7 days the status remains the same, it makes sense to inform the seller about this or open a dispute.

If your parcel is in the “export” or “departed from the airport” statuses, and they do not change for a long time, there is also no need to worry. If tracking stops for 10-20 days, this is quite normal. On the way to the destination country, most international mail passes through several intermediate transit points. Some shipped orders are tracked in detail at all stages of movement. Others may “disappear from view” after crossing the border of the Middle Kingdom and reappear only after arriving at the place of international exchange in the recipient country.

We recommend being patient, but remember to keep an eye on the order protection counter. If there are 5 days left before the protection expires and your package is still not tracked, it makes sense to request an extension of the purchase protection period. This can be done by contacting the seller or by clicking on the “Extend protection” button in your order form.

We wish you successful shopping and hassle-free delivery of your purchases!

Statuses in Aliexpress are information about what stage your order or package is at. It is necessary to distinguish between statuses order(waiting for payment, payment verification, order processing) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the website itself and information about it can be seen in the order information. The status of the parcel is assigned by the post office and customs and is tracked on specialized websites.

We will look at both types of statuses and figure out what they mean.

Aliexpress order statuses

This order is awaiting your payment– Waiting for payment.

This status is assigned to the order immediately after clicking the Place Order button - until payment is made. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to Closed status.

Your payment is being verified– Aliexpress verifies your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the order status changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order

– The seller is processing your order

The order status changes to The supplier is processing your order. The time for sending an order is set personally by the seller and is indicated on the product description page. In the order, the time allocated for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" located there. More detailed information You can read about canceling an order in our article “How to cancel an order on Aliexpress.”

The seller has shipped your order - the seller has sent your order.

The order receives this status after sending the order and entering the track number into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived product turns out to be of inadequate quality or does not arrive at all